Common Issues & Resolution

Troubleshooting recipes for frequent operational questions and system alerts.

1. 502 Bad Gateway During Deployment

• Cause: Odoo is still executing the initial database migration and seeding sequence.
• Resolution: Wait 30 seconds and refresh. The proxy will route traffic as soon as Odoo returns HTTP 200 on its internal health check port.

2. Module Installation Hangs

• Cause: Installing heavy custom modules can consume memory beyond container limits.
• Resolution: Open Instances > Live Logs to view Python traceback. If the container was killed by OOM (Out of Memory), temporarily upgrade the instance to the Growth plan.

3. Custom Domain SSL Not Resolving

• Cause: DNS CNAME record has not finished global propagation or Cloudflare proxy is active.
• Resolution: Verify that your CNAME points to yourshop.jengastack.app. In Cloudflare, set proxy mode to DNS Only (Grey Cloud).